Best Auto Repair, Tucson

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Ask Six Simple Questions to Select the Right Auto Repair Shop

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

Ask Six Simple Questions to Select the Right Auto Repair Shop

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council

What People Say About Us

Tucson
  • , 11/19/2021

    Warning light came on. Filled out appointment form at 9pm. 8:10am next morning received a call. Brought car in that day. They said they would get to it asap based on workload. Received a call next day stating what the problem was, repair options and pricing. Gave the go ahead. Another call about parts availabilities and when this was resolved. Next call was that vehicle was ready. Communications was the key to my high rating for them.

  • , 07/15/2021

    Excellent service at a reasonable price. Staff were all helpful and I had a ride to and from my home. Thank you.

Oracle
  • reviewicon
    , 06/08/2021

    Have gone to X-pert Automotive for 6 years. All technicians are highly trained on all makes of cars, owner is hands-on and honest. Shelley and Frankie are outstanding employees, friendly and efficient. All service is very thorough, but pricing is highly reasonable. Cannot say enough good things about their service and expertise. First time I have ever completely trusted this type of service.

  • reviewicon
    , 04/28/2021

    Had to drop off my car before they opened...that was easy, as they have the lock box, envelopes, pen, all ready in place. Felt very comfortable leaving the car in their lot that morning. Contacted by the shop to let me know the status of the repair, and estimated time to be completed. Quality of the work was exceptional. Test driven three times to make sure everything was completed...they noticed one sound that was not there before, and repaired it at no cost...tightening of something... but no charge to take care of that issue. Overall, I am very impressed and satisfied that I have found a mechanic so close to SaddleBrooke Ranch, that I can rely on for years to come. You won't be disappointed.

  • reviewiconMechanic Angels
    Catalina, AZ
    , 07/29/2020

    I will always be loyal to these mechanic angels! Joe & his team are very professional & dedicated to their customers. High quality mechanics that are very honest. Thank you Joe! You are much appreciated!

  • reviewiconMechanic Angels
    Catalina, AZ

    I have been taking my car here for years and have always been pleased. The customer service is great and everyone is always very friendly. I appreciate that they take the time to explain the things I don't understand. They are very informative and not pushy, which is greatly appreciated.

Call us for service: 520-818-1780

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  • Car Care Aware