Best Auto Repair, Tucson

CONTACT US
YelpFacebookGoogle Business Profile

RIGHT TO REPAIR

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



What People Say About Us

Oracle
  • , 07/08/2022

    I have been so pleased with the service and support that I receive at X-PERT Auto each time I go. They are professional and very thorough. Work completed on the car is explained clearly and the office staff is welcoming and efficient.

  • , 06/03/2022

    I brought my car into XPert Automotive for servicing. Wanted to use an independent business close to home. Found the team to be very knowledgeable and pleasant. My battery was low and instead of selling me a new battery, Joe Pate, the owner, called to say he could charge the battery for a few hours and retest it. Turns out that did the trick. Saved me money. I was impressed with his honesty and integrity. Will definitely be going back for my next service!

Tucson
  • , 11/19/2021

    Warning light came on. Filled out appointment form at 9pm. 8:10am next morning received a call. Brought car in that day. They said they would get to it asap based on workload. Received a call next day stating what the problem was, repair options and pricing. Gave the go ahead. Another call about parts availabilities and when this was resolved. Next call was that vehicle was ready. Communication was the key to my high rating for them.

  • , 07/15/2021

    Excellent service at a reasonable price. Staff were all helpful and I had a ride to and from my home. Thank you.

Oracle
  • reviewicon
    , 06/08/2021

    Have gone to X-pert Automotive for 6 years. All technicians are highly trained on all makes of cars, owner is hands-on and honest. Shelley and Frankie are outstanding employees, friendly and efficient. All service is very thorough, but pricing is highly reasonable. Cannot say enough good things about their service and expertise. First time I have ever completely trusted this type of service.

  • reviewicon
    , 04/28/2021

    Had to drop off my car before they opened...that was easy, as they have the lock box, envelopes, pen, all ready in place. Felt very comfortable leaving the car in their lot that morning. Contacted by the shop to let me know the status of the repair, and estimated time to be completed. Quality of the work was exceptional. Test driven three times to make sure everything was completed...they noticed one sound that was not there before, and repaired it at no cost...tightening of something... but no charge to take care of that issue. Overall, I am very impressed and satisfied that I have found a mechanic so close to SaddleBrooke Ranch, that I can rely on for years to come. You won't be disappointed.

Call us for service: 520-818-1780

ACDelco
ASE (Automotive Service Excellence)
IDENTIFIX
IATN (International Automotive Technicians' Network)
Jasper
ASE Master Technician
Mitchell1
BG Products
wIX
Monroe
  • Car Care Aware