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RIGHT TO REPAIR

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



What People Say About Us


  • -Christine W.

    I have been taking my car here for years and have always been pleased. The customer service is great and everyone is always very friendly. I appreciate that they take the time to explain the things I don't understand. They are very informative and not pushy, which is greatly appreciated.


  • -James N.

    Good people. Very helpful in getting my auto serviced and problem fixed. Cooperative and worked with me to get auto in and out. Cost was reasonable. I will go back again.


  • -John L.

    If you are looking for the best auto repairs at fair prices and ethical business practices, go see Joe Pate who runs this business! YOU will be glad you did.


  • -Jim B.

    Joe and his crew are great. My wife and I purchased a large Weather King shed and didn't believe that they would be able to place it where we needed it on top of a 4 foot tall slope in the back yard, but they did. And carefully, too.


  • -Casney T.

    We always receive 100% professional service from X-pert Auto. Fair prices are a bonus. Thanks so much for fixing and maintaining my families vehicles.


  • -Leslie F.

    Thank you for the Top Notch Service. We were stranded they gave us rides to and back to a hotel and had our 1969 Ford Ranger Truck up and running to put us on the road in 1 Day. Great Place Great Service


  • -Gary V.

    VERY satisfied with service,knowledge and helpfulness.Would recommend to anyone for service on any vehicle.


  • -Nora K.

    Very friendky place. Joe has been fixing our vehicles for years. I guarantee you'll be happy with their work. Have had my breaks replaced & a switch for diesel tanks replaced, oil changed ect. Also refereed my friend to have her air conditioner worked on, all quality work! Thanks Joe!


  • -Robert K.

    Great place to take your vehicle or RV. All certified mechanics, very knowledgeable staff, Joe and Alix make you feel like part of the Family.


  • -Nanette S.

    This was a place recommended to me which is why I went there and now I see why. Nice people, professional yet staying personable. Will be returning for future auto mechanic needs.

Call us for service: 520-818-1780

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