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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Christine W.

    I have been taking my car here for years and have always been pleased. The customer service is great and everyone is always very friendly. I appreciate that they take the time to explain the things I don't understand. They are very informative and not pushy, which is greatly appreciated.


  • -James N.

    Good people. Very helpful in getting my auto serviced and problem fixed. Cooperative and worked with me to get auto in and out. Cost was reasonable. I will go back again.


  • -John L.

    If you are looking for the best auto repairs at fair prices and ethical business practices, go see Joe Pate who runs this business! YOU will be glad you did.


  • -Jim B.

    Joe and his crew are great. My wife and I purchased a large Weather King shed and didn't believe that they would be able to place it where we needed it on top of a 4 foot tall slope in the back yard, but they did. And carefully, too.


  • -Casney T.

    We always receive 100% professional service from X-pert Auto. Fair prices are a bonus. Thanks so much for fixing and maintaining my families vehicles.


  • -Leslie F.

    Thank you for the Top Notch Service. We were stranded they gave us rides to and back to a hotel and had our 1969 Ford Ranger Truck up and running to put us on the road in 1 Day. Great Place Great Service


  • -Gary V.

    VERY satisfied with service,knowledge and helpfulness.Would recommend to anyone for service on any vehicle.


  • -Nora K.

    Very friendky place. Joe has been fixing our vehicles for years. I guarantee you'll be happy with their work. Have had my breaks replaced & a switch for diesel tanks replaced, oil changed ect. Also refereed my friend to have her air conditioner worked on, all quality work! Thanks Joe!


  • -Robert K.

    Great place to take your vehicle or RV. All certified mechanics, very knowledgeable staff, Joe and Alix make you feel like part of the Family.


  • -Nanette S.

    This was a place recommended to me which is why I went there and now I see why. Nice people, professional yet staying personable. Will be returning for future auto mechanic needs.

Call us for service: 520-818-1780

ACDelco
ASE (Automotive Service Excellence)
IDENTIFIX
IATN (International Automotive Technicians' Network)
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ASE Master Technician
ALL-DATA
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wIX
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  • Car Care Aware