Best Auto Repair, Tucson

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • , 07/15/2021

    Excellent service at a reasonable price. Staff were all helpful and I had a ride to and from my home. Thank you.

  • , 06/08/2021

    Have gone to X-pert Automotive for 6 years. All technicians are highly trained on all makes of cars, owner is hands-on and honest. Shelley and Frankie are outstanding employees, friendly and efficient. All service is very thorough, but pricing is highly reasonable. Cannot say enough good things about their service and expertise. First time I have ever completely trusted this type of service.

Catalina
  • , 04/28/2021

    Had to drop off my car before they opened...that was easy, as they have the lock box, envelopes, pen, all ready in place. Felt very comfortable leaving the car in their lot that morning. Contacted by the shop to let me know the status of the repair, and estimated time to be completed. Quality of the work was exceptional. Test driven three times to make sure everything was completed...they noticed one sound that was not there before, and repaired it at no cost...tightening of something... but no charge to take care of that issue. Overall, I am very impressed and satisfied that I have found a mechanic so close to SaddleBrooke Ranch, that I can rely on for years to come. You won't be disappointed.

  • , 07/29/2020

    I will always be loyal to these mechanic angels! Joe & his team are very professional & dedicated to their customers. High quality mechanics that are very honest. Thank you Joe! You are much appreciated!

  • reviewicon

    I have been taking my car here for years and have always been pleased. The customer service is great and everyone is always very friendly. I appreciate that they take the time to explain the things I don't understand. They are very informative and not pushy, which is greatly appreciated.

  • reviewicon

    Good people. Very helpful in getting my auto serviced and problem fixed. Cooperative and worked with me to get auto in and out. Cost was reasonable. I will go back again.

Call us for service: 520-818-1780

ACDelco
ASE (Automotive Service Excellence)
IDENTIFIX
IATN (International Automotive Technicians' Network)
Jasper
ASE Master Technician
ALL-DATA
Mitchell1
BG Products
wIX
Monroe
  • Car Care Aware