Had my 2002 Thunderbird here for a complete A/C replacement. The time it took to complete the job was just one day longer than first scheduled. However, it was not their fault. The replacement parts were defective, because they did not preform to the standards they required. Even so, it was only one day longer than first planned. Joe was very professional and apologized several times for the delay. I highly recommend this X-Pert Automotive store.