Best Auto Repair, Tucson

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Auto Insurance FAQs

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 520-818-1780 or make an appointment online!

What People Say About Us

Oracle
  • , 03/22/2024

    I've been satisfied with XPERT Auto since 2016. They never have let me down. Joe's staff is the best.

  • , 02/09/2024

    Excellent service from start (estimate) to finish. Easy to schedule. Work done on time & let me know as soon as car was done. Recommended by a friend and I highly recommend as well! Nice waiting area too.

Tucson
  • , 02/08/2024

    I completely trust the folks at X Pert. They continue to exceed my expectations. In and out quickly and a very friendly environment.

  • , 01/04/2024

    First time customer. Diagnostic test performed first and accurately pinpointed repairs needed to turbo charger control module. Great communication to me as to issues and cost. Repairs were prompt and fair (I checked). Work timeline was what they told me and cost was as quoted. Excellent service all around. I have finally found a maintenance shop I can rely on and will be back for all of my vehicle service needs...

Catalina
  • , 08/31/2023

    Excellent service. My first time. I will return.

  • , 08/25/2023

    Had my 2002 Thunderbird here for a complete A/C replacement. The time it took to complete the job was just one day longer than first scheduled. However, it was not their fault. The replacement parts were defective, because they did not preform to the standards they required. Even so, it was only one day longer than first planned. Joe was very professional and apologized several times for the delay. I highly recommend this X-Pert Automotive store.

Call us for service: 520-818-1780

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